Products must be returned within 30 days of receiving your order.
We understand that you are going to try out your items, however, we are unable to accept items back which are damaged, worn or stained or any object able condition for resale.
In order for us to accept your return, you are required to not remove original tags from the products.
Please ensure you are not wearing deodorant, perfume, after shaves or tanning lotions when trying out new items.
We always aim to deliver your items as per your expectations. unfortunately sometimes you may find an error with your order, please be assured that we do aim to resolve any issue with faulty/incorrect products as soon as possible.
Please ensure that you retain all the packaging from your order and the invoice included within your parcel because failure to do so will result in us not being able to investigate the issue properly thus causing delay.
In case of incorrect or faulty item delivered to your address, we take full responsibility and will refund you the purchase amount or exchange it with the correct order. only if the return was made within 30 days and all the terms above are met.
Please note that we do require any incorrect items to be returned before an exchange or a refund can be issued.
For any return query, you can always contact us at email@example.com. We will be happy to assist you.
Make a Return:
In case of incorrect or faulty product delivered to your address, you can email us at firstname.lastname@example.org. After investigation, if we find that a faulty/incorrect product has been delivered to you, we will take full responsibility and refund you the amount as soon as possible. We will deliver the correct order without you having to pay the price or postage cost or even returning the incorrect parcel. All we need is the order number, product ID, error description and photo of the item if possible.
There can be days when you feel some other clothing item best suits your need and you might want an exchange. Top Demand ltd. will be happy to assist you and deliver on demand. We will quickly process the exchange after you register an exchange request within 30 days of item delivered to your address, all the tags are kept intact. We will have to receive the item you want to exchange and you have to pay the return postage price.